7.8: Resumen y revisión
- Page ID
- 148962
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En este capítulo discutimos cómo identificar las dimensiones psicológicas, culturales, cognitivas y de expresión de las emociones y su impacto en la comunicación interpersonal. Cubrimos influencias de personalidad, sociales y relacionales sobre la expresión emocional y cómo impactan nuestras percepciones. La inteligencia emocional juega un papel importante en la competencia comunicativa y comprender las dimensiones de la inteligencia emocional nos ayuda a lograr nuestros objetivos. Después de leer este capítulo deberías poder aplicar las habilidades que discutimos para comprender, expresar y responder a las emociones e implementar estrategias para manejar o minimizar las emociones debilitantes y cómo fomentar o maximizar las emociones facilitadoras. Al manejar y hacer frente a nuestras emociones en tiempos difíciles, podemos aumentar nuestra competencia comunicativa.