11: Comunicación
- Page ID
- 68205
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Resultados de aprendizaje
Después de leer este capítulo, deberías poder responder a estas preguntas:
- Comprender y describir el proceso de comunicación.
- Conocer los tipos de comunicaciones que ocurren en las organizaciones.
- Entender cómo el poder, el estatus, el propósito y las habilidades interpersonales afectan las comunicaciones en las organizaciones.
- Describir cómo se define la reputación corporativa por la forma en que una organización se comunica a todos sus grupos de interés.
- Sepa por qué hablar, escuchar, leer y escribir son vitales para gestionar de manera efectiva.